Frequently asked questions

The right device depends on your treatment needs, therapy settings and personal preferences. If you already have a prescription or sleep study results, our team can help you understand the available options.

Mask fit and comfort can make a big difference to your experience with CPAP. The right mask depends on factors such as how you breathe, your sleeping position and what feels comfortable for you. Our team can help you explore the available options and arrange a mask fitting where available.

Trial options are available in selected locations and may vary by country. A CPAP trial allows you to experience therapy at home before deciding on a longer-term option. Contact our team to find out what’s available in your location.

As good practice, we recommend servicing your CPAP device once a year. Servicing typically includes a physical inspection, internal and external cleaning, filter replacement and a performance or calibration check where required.

Get in touch with our Customer Care team and let us know what’s happening. We can help with basic troubleshooting and, where needed, arrange for the device to be assessed by our service team. If the issue may be covered under warranty, we can also guide you through the process.

For hygiene and safety reasons, CPAP masks cannot be returned or exchanged once the packaging has been opened, unless the mask has a manufacturing defect. If you’re unsure which mask is right for you, our team can help you explore your options before you purchase.

With obstructive sleep apnea, the muscles and tissues in your upper airway relax while you sleep and can partially or completely block your airway. Your breathing becomes shallow or stops temporarily, and your body responds by briefly waking you or increasing your effort to breathe. These interruptions can happen repeatedly throughout the night.

AHI stands for Apnea-Hypopnea Index. It measures the average number of times your breathing is completely or partially interrupted per hour of sleep. It is one of the measurements healthcare professionals use to assess the severity of sleep apnea.

A proper diagnosis requires an appropriate sleep assessment. Depending on your symptoms and circumstances, a healthcare professional may recommend a home sleep test or an overnight sleep study. The right approach can vary from person to person.

Replacement depends on the type of product, how often you use it and its condition. If you notice signs of wear, damage, leaks or deterioration, it may be time for a replacement. Our Customer Care team can help you identify the right replacement for your device.