After-Sales Care
Support that stays with you.
Your CPAP journey doesn’t end when you take your device home. Whether you have questions, need a replacement mask or accessory, or need help caring for your device, our Customer Care team is here to support you throughout your therapy.
Customer Care
Here when you need us
Our Customer Care team is your point of contact throughout your CPAP journey, helping you with the everyday things that come with using your device.
Need a new mask?
We can help you explore suitable options and arrange a mask fitting if you’d like to try a different mask before replacing yours.
Running low on supplies?
From filters and tubing to other CPAP accessories, our team can help you identify what you need and find suitable replacements.
Need to arrange a service?
We can help you check when your device is due for servicing and arrange an appointment with our service team.
Servicing & Maintenance
Keep your device in good working condition
Your CPAP works alongside you night after night, so regular servicing helps keep it clean, well maintained and in good condition.
As good practice, we recommend servicing your device once a year, with our service team carrying out a thorough inspection, cleaning and performance check.
What happens during a service?
Inspect
We inspect the device externally and internally to check its condition and identify any signs of wear, damage or issues that may need attention.
Clean
Relevant internal and external components are cleaned to help keep your device in good condition.
Replace
The device filter is replaced as part of routine maintenance.
Check & calibrate
Making sure your device is working as it should. Device performance is checked, with calibration carried out where required.
Warranty Details
Covered when it matters.
Your CPAP is an important part of your everyday routine. If you experience an issue with your equipment, our team is here to help you understand your warranty coverage and guide you through the next steps.
| Equipment | Coverage period | Coverage |
|---|---|---|
| CPAP device | 2 years | Full coverage |
| Mask | 6 months | Manufacturing defects |
| Other accessories | 6 months | Manufacturing defects |
Toa Payoh
Singapore
Sleep experience and service centre
Jackson Square, 11 Lorong 3 Toa Payoh, Block B #01‑13, Singapore 319579Novena
Singapore
Sleep store
Novena Square 2, 10 Sinaran Drive, #01‑54, Singapore 307506
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Need help with your warranty?
Not sure what’s covered or whether your issue falls within the warranty period? Get in touch with our Customer Care team and we’ll help you check and advise on the next step.
Contact customer careTerms and conditions apply