Authorised Distributor & Service Centre for Löwenstein Medical and ResMed
+65 6265 5608on WhatsApp (opens in a new tab)
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Customer Support

How can we help?

Whether you have a question about your order, need help with a product, or simply want to know what to expect, we’re here to help.

Find answers to common questions below, or get in touch with our team if you need a little more help.

Reach our team

  • WhatsApp or call

    +65 6265 5608

    Weekdays 9am to 6pm SGT. WhatsApp replies usually within 4 hours.

  • Email

    customer@theairstation.com

    Reply within 1 business day.

Customer Support

  • FAQsDevices, masks, servicing and what to do when something stops working.
  • Shipping & DeliveryDelivery fees, timelines and tracking for orders in your country.
  • ReturnsHygiene constraints, refund eligibility and timelines, and replacement routes.
  • After-Sales CareA new mask, supplies, servicing or warranty help, from our Customer Care team.
  • Contact usTell us what is going on and a clinician points you at the right next step.

Legal

  • Privacy PolicyWhat we collect, why, and how we handle your health data.
  • Terms of ServiceLast updated 18 September 2026.
  • Cookie SettingsLast updated 18 September 2026.
  • AccessibilityLast updated 18 September 2026.
  • Medical DisclaimerLast updated 18 September 2026.

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Customer Support

  • FAQs
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  • Contact us

Support

  • FAQs
  • Shipping & Delivery
  • Returns
  • After-Sales Care
  • Contact us
  • Our Locations

Legal

  • Privacy Policy
  • Terms of Service
  • Cookie Settings
  • Accessibility
  • Medical Disclaimer
  • Privacy Policy
  • Terms of Service
  • Cookie Settings
  • Accessibility
  • Medical Disclaimer

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Authorised Distributor & Service Centre for Löwenstein Medical and ResMed