Customer Support
How can we help?
Whether you have a question about your order, need help with a product, or simply want to know what to expect, we’re here to help.
Find answers to common questions below, or get in touch with our team if you need a little more help.
Reach our team
WhatsApp or call
+60 12-240 2893Office +60 3 8081 9000. Weekdays 9am to 6pm MYT. WhatsApp replies usually within 4 hours.
Enquiries
enquiries@theairstation.com.myQuestions before you buy. Reply within 1 business day.
Customer service
customer@theairstation.com.myOrders, returns and support. Reply within 1 business day.
Customer Support
- FAQsDevices, masks, servicing and what to do when something stops working.
- Shipping & DeliveryDelivery fees, timelines and tracking for orders in your country.
- ReturnsHygiene constraints, refund eligibility and timelines, and replacement routes.
- After-Sales CareA new mask, supplies, servicing or warranty help, from our Customer Care team.
- Contact usTell us what is going on and a clinician points you at the right next step.